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    The Blackchair

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    The Blackchair's Classifieds
    October 1, 2023
    Are you struggling to rein in the cost of operating your CX platform? Looking for a way to reduce cost and risk ...
    February 4, 2023
    The technical aspects of CX are becoming more complex and demanding, which only serves to raise operating costs and reduce ROI from ...
    Videos
    Leveraging an automated solution would allow organizations to simplify CX operations. Operating a CX platform requires plenty of engineering resources and personnel, ...
    December 25, 2022
    A CX management platform can optimize this process, turning it into a more timely and efficient one. Since the management platform maintains ...
    A CX management platform can be an invaluable tool when bringing efficiency and transparency to a CX solution. This article explains how ...
    November 30, 2022
    Videos
    Looking to optimize the project troubleshooting process? Want to minimize disruption from configuration changes? When changes are made to a CX solution, ...
    Videos
    Blackchair is a provider of voice, data and contact center services and solutions.CX DevOps Automation for Genesys, Avaya, Cisco. With over 14 ...
    November 27, 2022
    Videos
    Need to ensure business integrity of design and that day-to-day business is running at peak performance? Our solutions can help! Blackchair brings ...
    November 6, 2022
    Why do you need migration assurance? Is your cloud migration process fraught with complications?Things are moving along quickly for you! Now that ...
    Why you need a pre-migration CX platform analysisIt’s been a while since the inception of your contact center. After all these years, ...
    The Blackchair's Blogs
    Gone are the days when customers patiently waited in call queues and relied on interactions with human agents to get answers to ...
    Contact center transformation is the process of overhauling traditional forms of customer service to cater to the ever-changing needs of the contemporary ...
    CX operations based on the trends in the evolution of cornerstone contact center technologies focusing on three main areas
    Discover ways in which CCaaS operations and platforms have evolved over the years as we chart their course from monolithic stacks to ...
    Explore why adding bolt on channels to contact centers is a worrying trend with many hidden pitfalls and how CX migration is ...
    Discover why contact centers must migrate to platforms that enable omnichannel CX delivery seamlessly and how they must prepare to realize this ...
    A CX management platform can provide insight into the configuration changes made to the solution. The management platform features a generic interface ...
    CX operations among different countries and grant CX agents around the world access to their CX platform,