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When running an expansive CX network with hundreds of CX agents worldwide, there is one thing engineers and managers have a hard time maintaining: transparency.
With so many users having access to the platform, anyone could make configuration changes without authorization. Unauthorized changes could undermine the CX network as they could violate compliance and security guidelines, leading to severe fines.
Moreover, it can undermine productivity by destabilizing the platform and increasing operating costs by forcing engineers to troubleshoot and repair these problems.
http://https://theblackchairuk.blogspot.com/2022/10/how-to-create-greater-cx-system.html
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