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Migrating to a new CCaaS is a technically-complex and resource-intensive operation that could undermine the ROI of your project if it goes wrong. Hence, to maximize ROI and cut project costs, you need to build a cloud migration assurance service into your project.
However, migrating a CX solution with hundreds of CX agents and users to the cloud is not an easy feat. You need a solution that can help you oversee the migration process in real time to pre-emptively prevent any configuration errors from disrupting the process.
http://https://blackchair.medium.com/how-to-bring-cloud-migration-assurance-service-to-cut-costs-and-maximize-roi-aa9ec2fe37d0
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