How are CX migrations the better long-term solution? |
Posted: April 8, 2023 |
Explore why adding bolt on channels to contact centers is a worrying trend with many hidden pitfalls and how CX migration is the best long term solution. CX migrations provide better insights into customer behavior and preferences. By collecting data from all communication channels, contact centers can gain a comprehensive understanding of their customers and use that information to improve their services.
|
||||||||||||||||||||||||||||||||||||||||||
|