While Apple may be able to assist you with performing some troubleshooting and diagnostic tests over the phone, some issues will require working with a technician. In addition, if you purchase products from Apple and have them shipped to you, customer service representatives are limited in their ability to deal with third-party shipping services and problems with receiving your package.
Phone
(855) 758-3043
Address
97 E 9th St, Santa Ana, CA 92701 California City, California 93504