The Solutions provide different features and have different functions. Hence it is imperative to decide whether the call center should implement Inbound Call Center Software Solution or Outbound Call Center Software Solution. Both the Software have the features of Live Call Monitoring, Call recording and Real Time and Historical Reporting (Evaluations) to improve the performance of the call center.
The Inbound Call Center Software Solution includes the unique features like Automatic Call Distribution, Interactive Voice Response (IVR), Call Queues. This is because here the calls to the call center are incoming hence the calls need to be distributed to agents, the routing of calls needs to be done depending on the client’s needs (using the IVR), and if all agents are busy, clients need to wait for their turn to be assigned to agent for assistance.
The Outbound Call Center include unique features like Auto-Dialer, Quality Assurance Tracking since here the phones calls need to be made to a list of clients and potential clients and the calls are sales based.
Cell Phone
9810057579
Location
B-45, 3rd Floor, Sec-64, Noida-201301 Noida, India
