Our call center is based in the USA, so you’ll enjoy exceptional, real-time customer support with TeleDirect.
Since 1988, TeleDirect has been known as one of California's most dependable call center companies throughout the United States. Businesses and non-profit establishments – any organization requiring top-notch call center service – rely on TeleDirect’s rapid, responsive business process outsourcing (BPO) for all aspects related to 24/7 customer contact. With everything from inbound and outbound call center capability to sales-focused tools, TeleDirect offers the most comprehensive call center solutions you’ll find anywhere. Our call center in Sacramento can help you today!
24/7 Inbound Call Center Services: Lead Qualification, Customer Service, Order Processing, Tier 1 Tech Support, Reservation Services, Direct Response Services, Direct Response and media Support, Overflow and Media Support, Overflow & After Hours Support, and Help Desk Services.
24/7 Outbound Call Center Services: Lead Generation, Market Research, Telesales and Upsells, Surveys and Feedback, Customer Retention, Appointment Setting, Scheduled Callbacks
"Hottest" Selling Service
24/7 Call Center Services
Reservation Services
Lead Response Management
Call Center Platform
Specializes In
Industries we serve: Healthcare, Insurance, Financial Services, Marketing, Retail, Technology, Education, Mortgage, Tax Relief, Legal, Accounting, Government, and many more.
How I Got Started
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has significantly improved customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders.
Favorite Part Of The Business
Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.
Customer Can Expect
Capable call center services: TeleDirect’s call center operations are based in the USA. Many companies have implemented our platform across a broad range of business sectors and industries. Flexible, powerful tools enable you to stay on top of your customer service – even while you help build sales on the back end!
Flexibility: Ability to effectively outsource your entire business process or just segments of the process to a highly scalable team of agents. Our ability to leverage workforce from our two locations, in Sacramento, California, and a growing team of work-from-home agents in Georgia, Texas, Tennessee, and …. (U.S.-based agents only) gives our clients the edge they need to meet peak service level demands and growth objectives.
Quality customer service: On the other end of the customer service spectrum is TeleDirect’s passionate, dedicated staff, which helps you leverage our call center tools in Sacramento, CA. Our domestic-based, do-it-all support team puts your needs first. Whether you need targeted call center improvements or an entirely new customer service platform, we’re here to help.
Reliable, ready-to-deploy support. Thanks to industry-leading infrastructure – our call center company utilizes Amazon Web Services (AWS) and Twilio to ensure exceptional uptime, security, and redundancy – you can always count on TeleDirect to deliver high-end results each and every time.
Adaptable, on-point solutions: Technology never stays put – and neither should your call center platform. With a host of intuitive & adaptable features (scripting tools, lead response management, etc.), TeleDirect helps you navigate the ever-changing, always volatile world of 24/7, responsive customer service contact.
What Sets Us Apart
We’re known as one of the most dependable call center companies in California and throughout the United States. Businesses and non-profit establishments – basically, any organization that requires top-notch call center service – rely on TeleDirect’s rapid, responsive business process outsourcing (BPO) for all aspects related to 24/7 customer contact. With everything from inbound and outbound call center capability to sales-focused tools, TeleDirect offers the most comprehensive call center solutions you’ll find anywhere. Our call center in Sacramento can help you today!