Optimizing The Experience With CX Technology | Blackchair
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Technology continues to make waves in the CX industry with AI and predictive capabilities, with tech providers looking to build their own market share by investing in platforms and tools that can help optimize call volume to help improve the CX experience for agents and customers.
While AI and predictive capabilities will make a substantial impact on CX operations, tech providers are also focusing on different tools and platforms to help optimize traffic. In this industry update, we will break down the key technologies that will be adopted by CCaaS users in the future.Technology continues to make waves in the CX industry with AI and predictive capabilities, with tech providers looking to build their own market share by investing in platforms and tools that can help optimize call volume to help improve the CX experience for agents and customers. While AI and predictive capabilities will make a substantial impact on CX operations, tech providers are also focusing on different tools and platforms to help optimize traffic. In this industry update, we will break down the key technologies that will be adopted by CCaaS users in the future....Show More
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