Metadata, a trusted business consulting firm, specializes in transforming business applications through expert CRM support services. Recognized by TECOM for our exceptional customer service and commitment to stakeholder trust, we focus on delivering comprehensive solutions. Our team leverages Microsoft Dynamics 365 Sales to enhance communication be...
The service and support industry is undergoing a massive transformation where an increasing number of employees are working remotely or at distributed locations. Naturally, customers are demanding self-service options to resolve their issues without relying on a human agent or technician. In the meanwhile, the emerging businesses haven’t been able to cater to the dynamic changes in the market effectively.
Leveraging Dynamics 365 for Field Service, provide solutions to many such needs. The capabilities of the Microsoft platform ranges from automated work order creation and technician assignment to gaining insight into customer behaviour and much more.
Dynamics 365 for Field Service also integrates seamlessly with native and third party enterprise applications (ERP systems) giving users an unparalleled view of customer cases, interactions across multiple touchpoints throughout the customer lifecycle.