Simply like the Chromecast, the Fire TV Stick requires being connected to the Wi-Fi connectivity that is possibly not an issue if you are staying at home. However, if you are utilizing this device while traveling, it can be irritating for setting your Fire TV device up with every new hotel Wi-Fi you experience. it could certainly boost the user experience of the Amazon Fire Stick customer service.http://www.techserviceus.com/fire-tv-stick-prime-device-support/