|
|
| Angelika Jolly's PostsClose |
|
|
|
|
 |
| Angelika Jolly The Basics of ITIL ProcessesITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management (ITSM). It consists of a set of detailed practices for aligning IT services with the needs of businesses. Here are the basics of some key ITIL processes:1. Service Strategy: This process involves understanding the needs of the business and defining IT services based on those needs. It includes financial management, demand management, and service portfolio management.2. Service Design: Service design focuses on designing new IT services or changing existing ones to meet business requirements. It covers aspects like service-level management, capacity management, availability management, IT service continuity management, and information security management.https://www.youtube.com/watch?v=x2uuc7E26B4 |
| 730 Days Ago · Comment |
|
|
 |
 |
| Angelika Jolly ITSM vs ITIL: A Side-by-Side ComparisonSure, here's a side-by-side comparison of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL): ITSM (IT Service Management)Definition: ITSM refers to the entirety of activities, policies, and processes used to design, deliver, manage, and improve the way IT is used within an organization.. ConclusionITSM is a broad concept encompassing all aspects of IT service management, while ITIL is a specific framework within ITSM that provides detailed best practices and processes to enhance IT service management. Organizations can choose to adopt ITSM using various frameworks, including ITIL, to meet their specific needs and improve their IT service delivery and management.https://www.youtube.com/watch?v=RWiYBkDONWc |
| 730 Days Ago · Comment |
|
|
 |
|
|
 |
This Profile Has Been PowerShared™ Successfully! |
|
|
|
|
|
|
|