ServiceNow Skype for Business (Lync) Integration by Sensiple
Posted: August 10, 2018
ServiceNow Incident, Request & User Management - Skype for Business (Lync) Integration - Connect to the caller from an incident with Skype for Business (Lync)
Sensiple's Skype4B Adapter enables highly personalized customer experience by:
#1 Delivering Intelligent Interactions - Allows agents to seamlessly access Service desk tickets from within the Microsoft SfB. This helps the agent to know the reason of the customer call, engage in a context aware conversation and save manual effort
#2 Connecting the Right Agent - Sensiple's SfB integration solution easily extends Microsoft Skype4B's ACD functionality over chat and voice channels to enterprise help desk environment
#3 Promoting collaboration - Enables Service teams (agents) to interact in real time and gather information on the issues from caller thus avoiding gaps in communication and improving speed of resolution
For more information please write to [email protected], visit - https://s4badapter.sensiple.com/
Sensiple is a brand owned by E Pro Inc., a New Jersey corporation, established in 1999 delivering IT products and services around the globe while maintaining delivery standards. Our IT products and services concentrate in the areas of Customer Experi...