How can insurance companies improve customer service? |
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Call center software plays an integral role in the success of businesses in all sectors, including insurance. Modern customers today expect a fast, efficient, and seamless service. As per Capgemini’s Digital Transformation Institute, 8 in 10 customers are willing to spend more with an organization for a better customer experience. Therefore, to meet the changing demands and expectations of today’s customers, insurers need to work faster and look out for suitable ways.
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