Leveraging an automated solution would allow organizations to simplify CX operations. Operating a CX platform requires plenty of engineering resources and personnel, with CX engineers having to complete several steps to complete a normal operation. This presents a problem when performing critical operations such as troubleshooting system issues because they can prolong system downtime.

A CX management platform can optimize this process, turning it into a more timely and efficient one. Since the management platform maintains an audit record, it would be easy for engineers to refer to it, track changes, and discover what triggered the destabilizing change. Maintaining a constant audit record would help engineers optimize their troubleshooting process, reducing the time and energy spent finding these errors.

A CX management platform can be an invaluable tool when bringing efficiency and transparency to a CX solution. This article explains how a management platform can turn a vast, complex network into a transparent, efficient environment.

Looking to optimize the project troubleshooting process? Want to minimize disruption from configuration changes? When changes are made to a CX solution, your engineering team has to dive into the platform and examine the configuration logs to get their answers. It is a time-consuming process that disrupts productivity, drives up costs, delays project resolution, and hurts your business reputation.

Blackchair is a provider of voice, data and contact center services and solutions.CX DevOps Automation for Genesys, Avaya, Cisco. With over 14 years experience, partnering with Blackchair helps you boost innovation in speed and quality. Blackchair is a provider of voice, data and contact center services and solutions.We provide highly skilled services to technology partners, the public and private sector. Our software products, which include our Spotlight change management solution, also offers significant savings and manage change.

Need to ensure business integrity of design and that day-to-day business is running at peak performance? Our solutions can help! Blackchair brings multiple CX technologies together under a single, easy-to-use interface to attain complete CX system visibility.Want to know more?Looking for more details on how our service works? Check out our blog to better understand how our CX solutions can help you gain improved system visibility.

Why do you need migration assurance? Is your cloud migration process fraught with complications?Things are moving along quickly for you! Now that you’ve built up a CX migration plan and got your team on board, it’s time to execute the mammoth task of moving your legacy contact center to the cloud. So how do you reduce risk, improve quality and do it faster?

Why you need a pre-migration CX platform analysisIt’s been a while since the inception of your contact center. After all these years, you’ve finally decided to take that next step towards CX transformation. You’re migrating your CX platform, and it’s likely to the cloud. But wait! Before you do, how do you make sure you are only moving what’s relevant and not waste time doing discovery on old and stale data? You need to understand what you have, analyze how you are using it and define how you want to transform your new CX platform.