A blended dialer enables your company to do inbound call management and outbound predictive dialing simultaneously. Regardless of the small to medium size of your company, thanks to these powerful functions it can appear and operate like a professional enterprise.
A blended dialer adds sophistication and automation to your company. With this innovative system you can increase the selling, marketing and customer care capabilities of your company simultaneously. Here’s how it works:
Sales:
- Automate and enhance outbound sales calls- the blended dialer will automatically call all the numbers that are given to it and connect your sales personnel to the live calls. It will save time for your sales personnel to focus on prospective customer rather than dialing and leaving messages to hundreds of numbers.
- Help with decision making, lead tracking, and staff recruitment by providing access to real-time calling statistics. From this system your sales team will get the information about which campaigns are working and the things that need to be adjusted to get better closure rate.
Marketing
- Provide latest reports about the type of the customers who are responding positively to a new promotion or a new product. According to this report you can adjust your marketing campaign to target the potential customers.
Customer Service
- Automatically inform the agents about the caller’s contact information, past calling and purchase history. From this the agent can know about the caller’s identity and what type of products or services they might require. Customers hate it when they have to give their contact information repeatedly. This system eliminates that problem and saves time which leads to more effective customer care.
- Gives your supervisors to monitor the calls live and record for listening later to ensure that proper service is being provided. This function is especially helpful to train new agents. You can monitor their performances live or listen to the pre-recorded calls and give your input about the areas that can be improved.
Blended dialers with all the functions such as the SafeSoft Solutions Blended Dialer are similar to completely virtual contact centers that you can access through the cloud. Your company can start running on the same day with all of the functions of a premise based call center and unlike premise based call centers; you won’t have to face a huge amount of upfront expenditure.
|