1Digital Agency: Magento Web Designers Helping To Build Customer Relationships |
Posted: February 8, 2017 |
The customer is the center of every business, thus it is important for any business to be able to effectively communicate and cooperate with its customers. For a Magento eCommerce website, Customer Relationship Management (CRM) tools come in the form of modules or plugins which help with tasks such as connecting with existing and potential customers, providing customers with suitable support and generating leads. An experienced Magento web designer knows how the platform allows great customer relationships to build with storeowners. The platform allows a wide range of modules to be installed and render CRM services. Some of the best tools for customer satisfaction include auto-responders, live chat, product inquiry, and guest book plug-ins. The expert Magento web designers at 1 Digital Agency can install and configure modules that suit your CRM requirements perfectly. Keeping Loyal Customers is Less Expensive Than Acquiring New Ones Loyal eCommerce customers have higher average order values and tend to refer your business to friends. To gain more repeat buyers and loyal customers, you must first understand your business and your goals then discover what your target audience truly cares about. Connecting with your customers on an emotional level will benefit your business by creating fiercely loyal customers. 1Digital Agency’s Magento Web Designers Understand Brand Loyalty The web designers at 1Digital understand what it takes to give your customers an emotional level experience on your Magento site. Creating a compelling design and positive user experience makes interacting with your brand easy and memorable for your customers. When your Magento web design is well crafted, it will create a unique and surprising store experience, connecting with your customers emotionally, increasing sales conversions and repeat sales. It is also important to consistently meet your customer’s expectations both in product and customer service. This can be achieved by having a comprehensive customer service strategy. Your Magento web designers at 1Digital Agency can help you craft a customer service strategy that will surpass your customer’s expectations in a way that compliments your business model. Adding a loyalty program can also help create a sense of community and build a relationship with your customers. Transactional emails can also help support your loyalty strategy. There are several opportunities to communicate with your customers along the path of purchase. Utilizing abandoned cart communication, emails thanking customers for their purchase, and newsletters are just a few ways to connect with your shoppers. 1Digital Agency’s designers will help you design a strategy for custom, integrated automatic emails that will ensure that your customers receive communication that will keep them engaged in your brand and further customer loyalty. 1Digital Agency has over 30 years of combined experience in eCommerce. Our web designers will work with you to craft the most effective Magento site possible to help build customer relationships and increase your business’ success. Contact us today for your consultation.
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