Experiential Marketing or Experimental Marketing is a strategy focused on creating a vital link with customers through positive experiences concerning the product or brand.
This term was brought up by the outstanding professor at Columbia University, Bernd H. Schmitt, in 1999. In his advanced studies of Branding and Business Management, this marketing expert discovered that customers are more likely to permanently consume a brand if they can remember it as a unique or special experience. You can check any experiential retail marketing site on the internet to know more and make it easier on yourself; this example is considered a form of Experiential Marketing.
When we talk about experiential marketing, there are many doubts about whether it is sensory, emotional, or relational marketing. But the truth is that the only reason why these terms are often confusing is that experiential marketing is a whole universe that brings different aspects together and relies on neuroscience techniques, inbound marketing practices, and even the analysis of socio-cultural context, as would be done in traditional marketing, to develop its strategy.
To better understand the difference between all these marketing approaches, it is necessary to understand the relationship of experiential marketing with the other branches associated with the user experience or customer experience, because, contrary to what is thought, they are not similar but are elements of the same system. |