The Story Behind Smart Electrical & Security Solutions |
Posted: April 22, 2022 |
Whether your problem is big or small, our team of dedicated electricians are here to help. Operating out of Hampton Park in Victoria our team takes exceptional care to look after every customer. We understand that electrical repairs can be very complicated, and our goal is to take away the stress and complications of every project we work on. Affordable Costs for your Electrical Repairs or RenovationsUsing some of the big industry renowned businesses can be very expensive and end up with average results plus products and services that you simply never needed. An example of this is when you go and find an electrician to help you install lighting. In many cases some of the bigger businesses or franchises cannot afford to do small local jobs. So what this means for every customer is that you end up being bullied into buying something you never asked for. You might get told that the modern halogen downlights require re-fitting or an overhaul of every light bulb in your home. This is because of the large overheads that these businesses and franchises carry. The fact is they need to average over $1,000 for every customer they go and visit. And I'm sure that in most cases you only need small to medium sized jobs done around the house. Smart Electrical & Security Solutions offers flexibility around costs, but we also have the added benefit of trust. Some of the bigger franchisors can get away with average results because they have a network spanning all across Australia giving them an endless stream of revenue. On the other hand, a local business doesn't have that luxury, and they need to make sure that they are well renowned and reputable in their local town like Hampton Park. Especially in the modern era with modern technology the word will spread very quickly if a local business does not meet customer expectations. You can see by all of the reviews we have on Google; we are well renowned in our local community. If you still don't believe us, simply give us a call and you will know straight away that we mean business and we are an honest, local, Australian business.
Broad Electrical Services to Get the Job Done.
Our services are broad which gives us the flexibility to be able to help our local customers without them needing to get multiple businesses in to help. For example, many of our customers asked us to do lighting or general electrical work and then find out we have specialised skills in home automation, audio-visual, domestic electrical, home security and new home electrical. We then end up becoming a one-stop-shop for all your electrical needs. In most cases this ends up costing you less because we can offer bundle discounts and save you multiple call-out fees. Smart Electrical & Security Solutions also offer our customers emergency electrical support. When the power cuts out, many families find it enjoyable and fun because they get some time with a family to play board games. However, this is not true when there are environmental factors at play. We have been called out to jobs in the past where people need aircon running because they have young children, pets or elderly residents on the property that simply cannot sit in 40-degree heat. We take the role of emergency electrical work very seriously and we will prioritise these as best we can to make sure that we can get to your residential property or business property as fast as possible to get you up and running. With over 20 years’ experience, Smart Electrical & Security Solutions have been around long enough to see a variety of different Technologies. So, whether you are living in a 20-year-old weatherboard house in the south east suburbs, or you are in a modern complex looking for a home automation system, the fact is we have seen it all. We are quite often asked the question is there anything in particular you can or can't do, and the simple answer to the question is - we will take on jobs we are confident with and after years of industry experience there are very few things we can't do. Above all else, what we try to achieve is customer service and honesty. Honesty and Integrity for Home ElectriciansHonestly and setting expectations with our customers goes above all else, we simply cannot afford to revisit sites or to leave our customers feeling like they were misled in any way. As any other small business owner will know, word-of-mouth is impossible to calculate and is more important than any marketing technique in the world. We have also spent a lot of time researching the industry and asking our customers what's important to them. Overall, the quality of electrical work is important, but more important the things like working with our customers' busy schedules. With many repeat customers we have even been on site doing work while the homeowners are at work and kids are at school, this is because our customers trust us wholeheartedly. Of course, we are not saying you need to provide us access to your home when you are out, but especially during covid-19 we listen to our customers, we learnt to be more flexible and we also took high risk households into consideration. We were wearing full PPE equipment; we sanitise our hands before entering the property and we were respectful about keeping our distance from our customers. This was especially important for some of our customers in retirement homes, retirement villages or anyone that was generally at high risk. If there is an electrical job that is too big for us or requires complex knowledge in a niche technology, we do not just turn down the job but instead we look for alternatives, we contact other businesses for you and we do our absolute best to make sure the job is done to the highest standards. Speak to one of our local humble team today and get a quick easy price for your repairs or your new electrical renovation work. We hope to hear from you soon!
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