What You Need To Look For In A Medical Answering Service |
Posted: June 29, 2021 |
What You Should Look For In A Medical Answering Service The job of a medical practitioner is a very busy and important job, and practitioners must be available 24/7 to take care of patients. But it’s not humanly possible to be available around the clock for calls from patients. This is why an alternative is necessary to serve patients around the clock when they have urgent medical queries. Hiring additional employees or paying existing employees to stay after hours is very costly and not very effective, because a limited number of employees can not answer the increasing call volumes from patients. Medical answering services are available to work on your behalf and provide 24-hour services when you are off-duty. How To Choose Medical Answering Services for Your Medical Service If you are wondering how to choose the best medical answering service, below are a few tips to consider while hiring a top medical answering service for your medical office. Regulatory Compliance The medical answering service you choose should be HIPAA compliant. HIPAA guarantees the protections on confidential personal information offered by patients. It is a requirement for providers using PCMH and ACO models of patient care to use HIPAA-compliant medical answering services to ensure patient information is protected in accordance with HIPAA regulations. Affordability Choose the medical answering service that fits your budget requirements. The cost of medical answering services depends on the specific type of services provided and the number of phone calls handled. Inexpensive medical answering service packages include automated on-call scheduling, daily secure messages to on-call personnel, and toll-free message retrieval. Technology Opt for a medical answering service with up-to-date technologies to ensure seamless, secure transmission of information. Some features to look for:
Around-The-Clock Support during emergencies Choose a medical answering service that has the capabilities to answer each and every phone call around-the-clock in times of high-volume phone calls. Opt for a medical answering service that has the experience to deal with anxious patients in emergency. During your patient's emergency, it’s important to connect them promptly and schedule an appointment as soon as possible. A good medical answering services team works with the medical provider to produce a clear protocol for emergency calls that will be followed during and after hours.
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