It’s been said time and again that one’s tone of voice can make or break a conversation. A “happy holidays” greeting, for instance, may just turn out sounding rather suspicious if blurted out with just enough “praise”, as if you’re expecting something at the end of the greeting.
Yes, ladies and gentlemen of the inbound call center world. Remind your telephone reps that spreading Christmas cheer with their holiday greeting is just one side of the coin.
Uttering a warm and friendly “Merry Christmas” each time they take a call is key. This makes callers feel more “Christmas-y” whenever they dial your inbound customer contact center services hotline.
Apart from the warm cheer, make sure that it comes at an opportune time—as natural as possible, and not “on cue”, as if in a holiday musical.
So go ahead and soothe the mood with some warm and sincere holiday cheer.
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