Thanksgiving, Christmas, New Year’s Eve, these are just some of the merriest days coming up for the holidays. Everyone will be in a mood to spread some warmth and cheer, as well as celebrate with family and friends.
Along with the preparations and merriment, however, comes a mad rush to get everyone presents, cook the Turkey to perfection, and the like. It is both stressful and fun at the same time. Believe it or not, your growing enterprise’s inbound customer call centre can help ease the tension of the holiday rush. How? By being a calming voice amid the madness.
Yes, the hordes of last-minute holiday shoppers may bring about more than a few customers dialing your customer care call centre’s hotline to ask about exchange policies, for instance. Your telephone agents can expect more than a few frantic callers who may have gotten the wrong size shirt for a nephew—who was bigger than they thought.
Or, you may likewise encounter a client or two asking your Quick Recipes inbound customer contact centre telephone reps why their Turkey seems more burnt than it should.
Remind your call centre team to keep calm, answer calls with warmth and sincerity, and assure callers that they’re (agents) here to help. And calmly attend to their plight until everything is resolved—even as the caller may have a panic attack.
So come on, be that soothing, helping voice amid the holiday madness
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