Automating a vast majority of core processes associated with pre-migration and migration workflows, these solutions can accelerate the process of transition by up to 25%—all the while driving down costs and resource requirements through automated discovery.
While enterprise CCaaS penetration is low at present, these types of solutions are driving transformation and adoption of cloud technologies across the enterprise landscape.
CCaaS solutions aim to improve CX operations by improving flexibility for both agents and customers, facilitating scalability, and providing ease of integration.
However, even with these benefits, enterprise CCaaS penetration is still extremely low. Five9’s Chairman & CEO, Mike Burkland, remarked during an earnings call that in terms of cloud replacing on-premise operations, enterprise penetration may still only be around 20%.
|