In January 2018 we started introducing VetCare@Home to pet owners, bringing disruptive innovation to the vet industry. As pet owners will know, taking a pet to the vet can be a stressful experience for both owner and pet – firstly there’s getting the pet there, then finding somewhere to park, then sitting with other animals in the waiting room – and that’s all before the visit to the vet and the actual examination begins. That’s why I came up with the concept of ‘Vet Care @ Home’. I could see the demand for home visits for routine appointments and could see many vet practices weren't set up for this. I believe animals should be routinely seen in their home environment and only referred to a practice when treatment in the home is not suitable. Home visits also make life much easier for owners too – especially those with mobility or transport difficulties. VetCare@Home won The Derby Telegraph’s ‘Start-up Business of the Year’ award in 2018. We are developing standard protocols for every condition, so vets have a clear set of standards to work to and clients will always get the same level of treatment whatever vet they see. We're also developing easy-to-understand client guides for all common conditions, so pet owners clearly understand the options available to them at an early stage. We're developing a franchise model where vets will have a standard vehicle, equipment and marketing support available to them, giving them the opportunity to work where they want and the hours th
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