ThriveDesk is a simple, affordable help desk software for exemplary customer service. For a WordPress theme or plugin business, or a Bootstrap-based SAAS startup, ThriveDesk is the ideal solution to consider over Zendesk or Zendesk alternatives. Its built-in functionalities like shared inbox, CRM, Live chat, Reporting, Knowledge base, Email Signature Generator, and a lot more other integrations help you to track conversations and improve responsiveness smoothly.
Without any difficulty ThriveDesk is so easy to use and understand that anyone in your company can become a support pro. The team can collaborate and provide support efficiently with canned replies, auto drafting, collision detection, tagging, and much more. Being new as a customer support software in the market, ThriveDesk is trusted by hundreds of thriving companies like Brainstorm Force, weDevs, MailOptin, corePHP, CreativeCollab, Mint WP, XpeedStudio, WPStarters, and counting on...
Alternate Phone
01531846436
Location
Level - 12, Suite - 1202, SEL HUQ SKYPARK, 23/2 Mi Mirpur Rd, Dhaka, Bangladesh
During the pandemic, We closed down our offices at the beginning of the lockdown and started working from home.
We kind of got bored working on Joomla only. So we decided to try something new. There is a customer support software called Intercom. We use Intercom as our customer support tool. We bought Intercom’s subscription for $49/month. Despite paying a subscription fee, Intercom wouldn’t give us any support. We ask them for support, and they get back after a week. So we asked on Twitter, and people told us Intercom does not prioritize any subscription under $5000/month. We were disappointed.
We tried another support tool called Help Scout. But after a while, they started to increase the pricing.
After these disappointing experiences, we developed a customer support tool ourselves. Every organization that has a website needs a customer support tool. We started by studying the market. It is a massive market with several big-name players. However, we saw an opportunity to build a large business in the market serving the market segments currently under-served by prominent players.
We started the project towards the end of 2019. In March 2020, we launched the prototype in our Facebook group with a lifetime offer. Within a week, we earned $20,000. The response helped us to understand that there is a need in the market. So we decided to stop the campaign and develop the product.
In September, we launched a complete version in our Facebook group and some other social media groups with a lifetime deal campaign. Although lifetime deals can be complicated at the time, we decided to go ahead because we didn’t want to take external investment at that stage. At the same time, we needed money to build the product. We decided to launch a lifetime deal to get feedback from our customers and earn revenue to invest in the product. Our target was $100,000, and we reached that target in a month. Then we closed the campaign.
We officially launched ThriveDesk on 01 Jan 2021. We are generating a steady MRR. We haven’t reached breakeven. But we are hoping to get there eventually.
Customer Can Expect
At ThriveDesk, we believe there is always a better way to manage customer success.
ThriveDesk is simple, affordable help desk solution for small businesses managing customer support.
ThriveDesk helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day.
A single app for both live chat and email with a personal touch will make sure the right people are talking to the right person at the appropriate time, saving your team valuable time while boosting customer satisfaction!
- Your business will never miss another urgent message from any email address or phone number you're using to reply to clients;
- Forget ensuring every single location has someone dedicated full-time for live chatting - we handle it all in one place;
- Our support team is here to help you answer even the toughest of questions. Whether it's about our platform or something else entirely, we'll take care of your inquiry in a friendly manner.
Choosing ThriveDesk is choosing to improve the way your team works.