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Interactive Electronic Technical Manual (IETM) Level 4 Software Uses | Users and Administrator.
https://www.storeboard.com/ietmsoftware2/videos/interactive-electronic-technical-manual-ietm-level-4-software-uses--users-and-administrator/326238  
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Two types of individuals will use IETM software. Users and Administrator. Let’s take a scenario where you (OEM) delivered one engine to some Shipyard. The engine will be handled by the Operator and also the Maintainers at the shipyard. They are actual end users. Along with Equipment, OEM also handovers PDF user manuals. When the number of PDF manuals is more and the manual page count is very big, then End users generally ask for ietm documentation.