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Details Matter, Customers Need to Know and Care about Them
https://www.storeboard.com/blogs/business/details-matter-customers-need-to-know-and-care-about-them/57621  
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In the past I've written that you should find out what you do differently than your competition and exploit it. When I work with clients on what makes them different, we usually look at the big opportunities. However, sometimes itÃÆ'¢â‚¬â„¢s not the big differentiators that make the difference.