PROXY Pro 8 Screen Recording Edition
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Screen Recording Software for Contact Centers
A large portion of a customer’s experience when dealing with a call center agent is a reflection of what is occurring on the agent’s desktop - the customer’s information pops up on the agent’s screen, the agent reads from a script, the information given to the agent is entered into a help desk ticket or a CRM application. During the call the agent is expected to follow the company’s policies and best practices to ensure customer satisfaction and efficient workflow. Compliment your Call Recording solution with PROXY Pro Screen Recording to provide your customers with a complete picture of what the agent is doing at all times during the call.Screen Recording Software for Contact CentersA large portion of a customer’s experience when dealing with a call center agent is a reflection of what is occurring on the agent’s desktop - the customer’s information pops up on the agent’s screen, the agent reads from a script, the information given to the agent is entered into a help desk ticket or a CRM application. During the call the agent is expected to follow the company’s policies and best practices to ensure customer satisfaction and efficient workflow. Compliment your Call Recording solution with PROXY Pro Screen Recording to provide your customers with a complete picture of what the agent is doing at all times during the call....Show More
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