PACT is a communications business that enables companies to drive customer loyalty through the effective engagement of employees. How? By helping align employee behaviour and customer experience with everything a brand promises, internally and externally. The result? Switched on employees that understand what is expected of them and customers that feel satisfied that you’ve delivered on your part of the deal. Get this right and you can expect improved business performance, increased market share and a whole host of other benefits.
Location
2nd Floor, The Hive, 33-35 Hillier Street Hong Kong, China
Culture & values definition
Employer brand development
Internal communications
Employee research
Digital and social media marketing
Brand training
How We Got Started
Neil Chowings, Founder:
An avid Manchester City and Gloucester Rugby fan (nothing like some diversity), Neil hails from the west of England and has spent most of his adult life trying to lose the accent.
Starting his career at Rolls-Royce Motors he moved into change management where he became fascinated by the psychology of change and how communications can influence this. He moved into marketing and communications in the late 90’s and has since been working across, Europe, the US, Australia and Asia to deliver effective engagement solutions for organisations such as Coca-Cola, Bank of America Merrill Lynch, Swire, DFS and Accenture.
Rose Colledge, Founder:
Rose has been advising some the world’s leading companies on talent engagement strategies for over 20 years. Having started her career as an advertising account executive in London she went on to become CEO of Work Group PLC, a specialist employment marketing and resourcing business. Rose led the development of the group’s international operations and established offices in New York (2007) and Hong Kong (2008), where she now calls home.
In addition to her corporate responsibilities, Rose has developed brand strategies for organisations such as Accenture, Barclays, BP, Credit Suisse, J.P. Morgan and KPMG. In her spare time she enjoys fitness, fine wine, cheese and travel – though not necessarily in that order.
Customer Can Expect
At PACT we boost brand performance by helping your teams to understand, buy into and deliver everything your customers are expecting from you. We can even help you attract the kind of people who’ll be aligned with your values and goals from the get-go. The result? Happy employees, happy customers, and a happier bottom line.