Bulk Call Handling |
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During this pandemic call centers have become a vital part of consumers life. Most companies receiving hundreds or thousands of calls a day could simply not handle such call volume without putting some sort of filtering system in place - which is where Telerain offers ACD(Automatic call distribution) as one of the key features. ACD helps to control the calls and routes them to specific departments or agents within an inbound call center based on distribution rules. |
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