Telephone technicians have good communication and technical skills to effectively diagnose and solve problems. They must be familiar with a variety of phone systems and be able to perform a wide range of services, from basic repair to full installation. They must be team players and have good customer service and project management skills to ensure that phone systems are configured and programmed according to the customer's needs. Telephone technicians must also possess good computer and organizational skills so that they can place equipment orders and monitor service requests. |