Key Topics Covered
- Utility customers face trouble with resolving their queries, bill payments, and other service requests through traditional phone calls or in-person interactions.
- The utility industry is working hard to go digital and come up with apps that can automate their communication with customers.
- It means that by using such apps, your customers can pay bills at their convenience, automate the payment, or set up other service requests without making a phone call with a long waiting time.
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