Improving communication, efficiency, and the customer experience with AI |
Posted: November 20, 2021 |
As technology advances, CX centers are shifting from on-premise Contact Center as a Service (CCaaS) solutions to cloud-based CX platforms. In the recent past, these solutions have allowed CX centers to make significant gains in productivity and operational efficiency while meeting a myriad of WFH requirements. Despite the productivity gains associated with cloud-based solutions, however, contact centers are now encountering technical challenges that undermine these benefits.
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