How to start a home care business in California with unlimited growth? It is possible. I have done it and so can you. There is a new movement happening in home care and that is called "micro-respite" or "mobile coaching." Here are my top tips for how to start a home care business in California with unlimited growth.
Set up appointments when possible. My husband and I started our home care agency about six years ago. At that time, we had a single licensed therapist and a few licensed physical therapists. We had no one specifically designated as the home care coach. Since we expanded, we hired more physical therapists, a pediatrician, a speech pathologist, an elder law attorney, a nurse practitioner, and even a psychologist.
We also set up several intake forms where clients would write down their medications, medical histories, or any other questions they might have. When my husband and I started our home care agency, we put these forms in every appointment room, and then we would follow up with clients afterwards. We had a nurse practitioner for the intake forms, and then a licensed physical therapist, pediatrician, and speech pathologist for the intake forms. In our early days, we used a one-on-one counselor to follow up with clients. As our business has grown, we have added other coaches: massage therapists, occupational therapy assistants, and dietitians.
Now, what do we do if we start a home care business in California with unlimited growth and potential? Well, since we set up all of our appointments online, clients can see a schedule of when they will see us. If they have special needs, we make sure to set up a meeting as soon as possible. If they call in with any concerns or questions, we have a service at the ready to help them out.
One of the most important decisions we made when we started a home care business in California with unlimited growth was to specialize. This way, we could serve all different types of people with all different types of conditions. We now have orthodontists, plastic surgeons, cardiologists, neurologists, orthopedic surgeons, and psychologists. It has been an awesome journey seeing how far we've come! There is always more to learn.
Of course, it would not be a home care business without rules and regulations. Setting them up in advance keeps us from making hasty mistakes. We are now in the stage where we can handle most customer transactions with a friendly smile. We are constantly improving our system so that we can continue to serve all of our clients with excellence!
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