Telephone Training – The Golden Guidelines for Your Business |
Posted: June 21, 2018 |
Have you ever made up a call and get someone who’s inept at answering the phone? His responses are like, “I don’t know,” “Call back Later,” “We are busy right now,” etc. Isn’t it frustrating? Well, we all face these situations, and it happens too often. Now, think the same thing is going on at your business, and imagine how many customers you might lose in the process. Here, you will get to learn some tips about telephone training that you need to share with your office staffs. The Truth RevealedIn most cases, contractors treat the telephone as any old piece of equipment. Everyone knows how to use a telephone. So, it is apparent that they also know how to talk to customers about it… right? But the truth it isn’t the case at all! The Golden Guidelines1. Answering the Phone as Fast as Possible – Answering a call as fast as possible is essential. If the phone rings to long, the customer will get irritated for sure. You must ensure to have someone answer the phone call as within a couple of rings. 2. Show Greetings – Create a telephone introduction with greetings. For example: 3. Don’t give a vague reply – Make a list of some common questions generally asked by the customers, and sit with your employees and discuss how to answer these questions. Tell them not to give the “I don’t know” type responses. 4. Taking Notes – The person answering the phone call must be a good listener. In addition, they can take notes that will help your organization to deal with the customers more efficiently. 5. Don’t hang for Long – It is bad to hang on a customer without saying anything at all. Let the customers know how long it will going to take to get back and don’t take too much time either. It will leave your customer with the bad user experience. 6. Setting Appointments – You should create an appointment system for the customers. Well, of course, you can’t reply a customer saying, “we don’t’ have the time to meet you”! 7. Ending the Call – Make sure all the questions of the callers were appropriately answered, and he or she got satisfied. Finally, end the call with a humble greeting. Conclusion When it comes to answering a phone, make sure the best person is receiving the call. In fact, it is better to assign this responsibility to someone who is fit to get the job done. But it requires a telephone training even if, it is merely answering a telephone call. You can use these seven golden tips and create a telephone training program for your business employees.
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