Quality assurance tends to become something a business feels like they have to do to succeed. While this is technically true, that feeling skews perspective. In reality, we should view quality assurance as a way to enhance our businesses, and the process becomes a lot less tedious when it’s automated.
Executives in all industries, primarily pharma and medical technology, view quality assurance and compliance as a business byproduct. Since they’re in business, it has to be done.
Quality assurance happens behind the scenes, and customers typically aren’t aware of it unless the unexpected happens.
The main focus of quality assurance has never really been the consumer. Instead, businesses concentrate on fulfilling compliance requirements while reducing costs in any way possible.
This (somewhat misguided) direction is where many companies go wrong regarding how they execute their quality assurance measures. It should always be more about your client base and less about a primary goal of satisfying regulations with the constant building pressure to save money.
Instead of making operations more efficient, quality assurance practices, in many cases, put innovation into a box. Poor quality assurance practices take salespeople away from customers and significantly extend supply chains. In short, it tends to drive frustration instead of working as a way to improve operations overall.
The Application of Emerging Technologies
Many aspects of quality assurance remain rooted in legacy systems and old ways of implementation. However, newer digital technologies have presented opportunities that are only applied halfway. For example, companies will use digital technology to automate paperless workflows and data pulls, but the main concentration of quality assurance rests on cutting costs.
Yes, modernizing digitally absolutely cuts down costs and boosts revenue when done correctly. However, the mindset that modernization can only cut costs for the company completely misses the mark.
Pharmaceutical and medical technology organizations can increase patient safety by utilizing the speed, data, and connectivity that digital technology brings to the table. They can successfully improve the quality of their products across the table, as well as processing reliability and overall efficacy.