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KPO Industry- What are the key attributes of KPO Services in Kenya? Posted: June 6, 2018 @ 10:08 am |
Knowledge process outsourcing is one step ahead of business process outsourcing. KPO is basically a knowledge-related and information-related work carried out by Best KPO companies in Kenya to save cost. It mainly involves the transfer of business processes necessitating specialized domain-specific knowledge and business expertise of a higher level to other geographic locations. With globalization flattening the world, it has become increasingly significant for organizations to utilize best KPO companies in Kenya to stay competitive. This gives them the advantage of improving efficiencies, minimizing their costs and shifting the focus onto the key growth areas of their business. Outsourcing KPO services in Kenya offers companies with greater benefits, as they can get access to domain-based processes and advanced research & analytical skills, rather than just process expertise. This typically involves high-value work carried out by expert staff. KPO services in Kenya-Attributes of Knowledge Process Outsourcing Knowledge Process Outsourcing is the next big thing in the outsourcing sector. KPO services can offer quality work and on-time delivery with uninterrupted services. Initially, KPOs focused on updating financial models and data collection. However, now KPOs have also started focusing on sector insights, patent analytics, equity research, high-end analysis and recommendation. More and more companies are turning towards offshoring their work at comparatively cheaper rates. There are many companies in Kenya benefitted with the current trend of outsourcing the non-core business activities. Such companies have come to realize that by outsourcing non-core activities, efficiency is also improved. The complete business process also improves as the attention shifts to the core business functions. The key attributes of KPO Services in Kenya include: 1. Knowledge Process Outsourcing focuses on delivering value-added services to the clients. Its prime objective is to provide clients with useful insights that may assist them in their strategic decision-making process. 2. Outsourcing companies Kenya provides knowledge-intensive work and engage highly skilled and experienced professionals. It is another great advantage of outsourcing the processes. Many KPOs provide the management with flexible services to meet the clients changing requirements, and to support company acquisitions, consolidations, and joint ventures. 3. Training is an essential component of the Outsourcing industry. As the market is highly dynamic, one has to keep well-informed with the innovative technologies and latest trends. Outsourcing professionals continuously hone their skills through harsh training plans. 4. The number of players in the KPO domain is also more limited than in the Business Process Outsourcing industry. This results in less congestion in the KPO sector, which eventually decodes into better profit margins. 5. Continued growth is expected in the Knowledge Process Offshoring market in the future as new areas/ sections are being added to the existing list of areas of specialization. Outsourcing providers or best consulting companies in the Kenya offering such services use the latest in technology, software and infrastructure. Companies in Kenya can be assured of error-free work and fast deliveries. 6. Cost and time feasibility, sound infrastructure, skilled and knowledgeable workforce, and improved quality are some the key attributes. In layman's terms, Outsourcing services based on specialized knowledge of a certain industry. Areas that are experiencing growth in this arena include: data integration, market research, data search, remote education, project management and legal processes. 7. KPO companies offer a great prospect to outsource analytical-intense processes that results in the development of new services, products and evaluate new market trends. Outsourcing Knowledge based works helps the employers to accelerate other projects, explore new revenue areas and focus on their clients. It leads to progress in the business efficiency. 8. The future of Knowledge Process Outsourcing is not only restricted to the ITES sector alone, though, spans other sectors as well. Most global banks & insurers are also expected to adopt Offshoring strategies. The sector has experienced explosive growth in current years, with predictions of growth running $10-$17 billion (USD) universally. By diverting from non-core activities, companies in Kenya can more and more focus their energy on business processes where they have the competitive advantage, while taking advantage of cost savings. The advantages of implementing outsourcing vary according to the objective of the Company. Continuous growth is expected in the KPO division in the future as new areas are being added to the current list of areas of specialization. Kenya and other African countries will experience a higher growth rate in KPOs than BPOs. Such sector will heavily contribute to the revenue generation due to its increasing size. Hence, outsourcing to companies that have the expertise, resources, knowledge and desire to continuously update their technological solutions, offers a true benefit of outsourcing.
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