The hotel and the hospitality industry attracts many aspirants from across the globe. Working in a hotel looks glamorous from the outside but in reality jobs are tough. The challenging tasks of every hotel and hospitality professional are to manage guests who come from all walks of life. These guests come with different levels and degrees of wants and expectations. However, as a hotel and hospitality professional, it is important for you to satisfy them well. Now, the question is how?
Expert tips and guidance
When it comes to customer satisfaction and making the guest happy, it is important to have a high level of honesty and reliability. Famous hotel management and hospitality expert, Patrick Imbardelli says that reliability is the only factor that works well for all customers. You should do what you say. Once the guest or the customer understands that you have genuine intentions, he or she will keep on coming back to you.
Patrick Imbardelli has over 30 years of valuable experience in the hotel and hospitality industry and this is why he is widely sought after in the USA for his expert guidance and counsel. When it comes to hotel management and taking care of guests, you must have the approach to serve. The customer will step in with varying degrees of expectation and needs. What works for one customer may not work for another customer. Here, the identification of the need is important. No matter how big or luxurious you are as a hotel but if you fail to understand the needs of your guests, you will never be able to serve them well.
Another area that Patrick advises hotel and hospitality management professionals or aspirants to pay attention to is product knowledge. You should know the place you work in and its services provided. He says that guests do not like to be directed to another person for getting the information they are seeking on. It is here that you must be alert and ensure you know your hotel well. Training is given to you but you must remember what you have been taught. You never know when you will come across a guests or customer who just wishes to know what you provide any day. The impression could be negative if you are stuck for words or direct the individual to another person.
Patrick Imbardelli has been a successful figure in the hotel and hospitality industry. He is still widely sought after for his expert knowledge and guidance. Thanks to his sincere efforts the PPHG has been the recipient of a number of international awards across the globe. Patrick has been a guide and mentor to several reputed hotel chains across the globe as well. His advice and recommendations have helped them to become global names today. Therefore, if you are keen to make your career in the hotel and hospitality industry today, it is important for you to keep the above golden words of Patrick Imbardelli in mind to be successful!
|