How can Blackchair take your CX analysis to the next level |
Posted: April 1, 2021 |
CX analysis is crucial to understanding and fixing the flaws in your omnichannel customer journey. To solve this problem, you need to develop a detailed understanding of your unified communications model. You need to understand the friction points in the CX experience and develop a measuring mechanism to gauge your system’ s success rate. Put simply, customer service is a data-driven exercise.
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