It is often said that “first impressions last”. A first date, or an initial meeting, for instance, can have a large impact on future relations.
This should be something to keep in mind, and constantly remind your reservations call center team. Making a positive impression on clients can actually make or break future sales. How?
Consider Mrs. Chan who calls up your customer reservations hotline to book a table for two for a special occasion at your Dine in Style Bistro. Not only was she greeted by a rude telephone agent, she had to repeatedly state her name, preferred time, and even ask if she could order in advance—knowing that it may take a while as it is peak season. Had the reverse happened, though, she may not have called up later in the day to cancel her table—simply because of she fears that the same “service” (or lack thereof) might occur at the Bistro.
It’s not too late, however, as you can prod your call center services hotline agents to always be courteous, pay attention to client details, and simply remember that it’s all about offering personalized customer service to every customer.
Make an excellent first impression today. It may go beyond just one reservation.
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